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OHA Drinking Water Services
Contact Report Details |
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| PWS ID: | OR41 05364 | ||
| PWS Name: | MT TERRACE MHP | ||
| Who Was Contacted and Phone: | Les Gillespie (541) 297-6098 | ||
| Contact Date: | 05/21/2012 | ||
| Contacted By: | HALLMARK, RICK (COOS COUNTY) | ||
| Contact Method/Location: | Office | ||
| Assistance Type: | WATER QUALITY COMPLAINT | ||
| Reasons: | N/A N/A |
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| Details: | SUMMARY: Consumer Complaints DETAILS: Spoke with Les on phone regarding a few consumer complaints. I asked him to start making a written record including details of any complaint related to the safety and sanitation of the water system. I understand this to be an actual requirement. A complaint log would allow me to talk to a resident making the complaint and verify details. Examples of complaints of merit: lack of pressure, excessive chlorine, matter in pipes. Examples of complaints of potential interest: Bad odor. Les was concerned that some calls may be from residents in process of eviction and might just be getting back at the property owner. I promised to encourage unhappy callers to speak to him directly to make complaints but in some unusual instances I might be willing to call him on someone elses behalf. I informed Les of my intent to send him a letter restating our conversation. ACTION NEEDED: System to document both any consumer complaint and actions taken to resolve it. | ||