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OHA Drinking Water Services Contact Report Details
PWS ID:	OR41 00816
PWS Name:	SHERWOOD, CITY OF

Who Was Contacted and Phone:	Rebecca (503) 516-1895
Contact Date:	10/27/2016
Contacted By:	NUSRALA, JAMES (REGION 1)
Contact Method/Location:	Office

Assistance Type:	WATER QUALITY COMPLAINT
Reasons:	Operations N/A

Details:	SUMMARY: Response to complaint regarding public notice for loss in pressure DETAILS: Fielded a call regarding a localized precautionary boil water notice issued by the City of Sherwood on 10/26/16 for a loss in pressure associated with a main break. Caller questioned why she was not directly notified by the City, while others in her affected neighborhood were. I discussed that the requirement to issue a boil water notice to affected customers with 24 hours of a loss in positive pressure is a management scenario with guidance established by DWS. Provided City contact information to caller. ACTION NEEDED: No specific action at this time. Caller will inquire about signing up for automatic email alerts with the City for any future similar incidents.